Cognitive Empathy for HR Professionals

The CEO has been talking about risks to key talent and the urgent need to do something. The HR head is unable to read the CEO’s concern about “risk to talent” against the context in which the CEO mentions it and responds defensively by talking about the talent management program he has launched and how […]

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Seven Conversations that every HR professionals must master

The success of HR professionals depends in good measure on the quality of their conversations with a wide range of stakeholders. Given that the heart  and soul of HR work is listening, consultation, advice, expertise sharing, data gathering, collaborating and joint problem solving, and rests on trust, confidentiality and credibility, effective conversations are at the very […]

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