Unscripted problems, Design thinking and coaching

“Traditional linear and systematic problem-solving methods often fall short in addressing the complexities we face. Among the various present day frameworks available, design thinking has emerged as a particularly powerful tool. Design thinking is an innovative methodology founded on human-centric design, prioritizing empathy over mere logic.”

We are living in transformative times—an optimistic perspective for those willing to embrace change. However, the reality is far more complex than it seems. The pace of change is sweeping through like a tsunami wave. The pandemic, for instance, ignited a global fear for the survival of humanity itself. Current geopolitical tensions reveal that we are yet to learn the lessons history has to offer. Economic cycles have become increasingly erratic, while disruptive technologies, such as artificial intelligence, are revolutionizing every sector. These factors, among others, contribute to the chaos enveloping us.

In today’s rapidly evolving landscape, the qualities essential for leadership are fundamentally different from the command-and-control models that emerged during the Industrial Revolution. Leaders now encounter unscripted challenges that lack textbook solutions, case studies, or predetermined recipes for success. The obstacles they face are not solely external; leaders must also confront their own self-limiting beliefs, gremlins and the myriad complex behavioural patterns that can impede their effectiveness. It is not just organizations that grapple with existential threats; individual leaders, too, find themselves navigating precarious waters where their very capacity to lead is tested.

The solutions required in today’s business landscape are markedly different from those of the past. Traditional linear and systematic problem-solving methods often fall short in addressing the complexities we face. Addressing these multifaceted challenges necessitates a collaborative approach that delves deeply into understanding the needs, motivations, and behaviours of individuals. Among the various frameworks available, design thinking has emerged as a particularly powerful tool. Design thinking is an innovative methodology founded on human-centric design, prioritizing empathy over mere logic.

Numerous remarkable examples illustrate the power of design thinking: the Apple iPhone, which redefined the mobile phone experience; Airbnb, which revolutionized the concept of accommodation; and Netflix, which transformed home entertainment. Each of these innovations was inspired by the principles of design thinking. Design thinking can be described as a human-centered approach to innovation that emphasizes empathy and creativity to address challenges, uncover new opportunities, and enhance lives. This description is equally relevant to executive coaching, which serves as a humanistic approach to leadership development. Executive coaching empowers leaders to tackle challenges in their current roles, equips them to seize future opportunities, and ultimately enriches their lives beyond the professional sphere.

Coaching transcends the confines of traditional textbook solutions, recognizing that everyone is unique. This uniqueness not only enriches the coaching process but also creates a more personalized and effective journey for growth and development. As I embarked on my formal studies in executive coaching and began to apply what I learned in practice, I was immediately struck by the compelling parallels between design thinking (DT) and the coaching process, particularly in addressing complex, unscripted problems.

To illustrate this connection, let us first examine the foundational mindsets and philosophies of design thinking. We can then explore the formal steps of the design thinking process and explore how these principles can be effectively applied within the coaching framework.

(To be continued in Part-II)

Author – Sri Krishnan, CFI Coach